The vast majority of people are reasonable in their expectations. At one end of the spectrum are those that have no expectations and are amazed at the service and quality that we provide. We have one standard for everyone, and that is the very best we can do under the circumstances. At the other end are the people who cannot be pleased, ever, because their expectations are beyond reason, and even in some cases beyond the realm of possibility. This latter type of customer goes on my "Top Ten Picky List". The DINKS (double income no kids) who live here are on that list. Through a comedy of errors, nothing went right on this job. What was to be a straightforward two days of work, dragged on for months, literally. It was by contract, so, needless to say, my profit margin did a disappearing act. The litany of woes is too lengthy to document here, but suffice to say that when one orders wallpaper, one should order enough, and when one senses obsessive compulsive behaviour in a client, one should walk away.
Having said that, I am pleased to say this customer was very happy in the end and we left on very friendly terms. Now, if only I could get her to pay for my psychological counselling sessions.
2 comments:
Are you not a little concerned about the customer reading this blog? Or finding out about your blog? Something about privacy? Isn't the house a dead giveaway?
Just asking.
What? Me worry?
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